EnChroma Return Policy
EnChroma Return Policy
We want you to be satisfied with your EnChroma glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through enchroma.co.uk.
If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.
If you have any questions, please contact us at support@enchroma.co.uk.
1. To initiate a return, please email support@enchroma.co.uk to start the process. Once your return is authorised, you will receive an email with detailed instructions.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and mail to the address detailed within the order confirmation email.
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.co.uk.
Once we are informed of the order number and customer information from the original order, we can make arrangements for a full refund to the original method of payment. Unfortunately, exchanges are not available at this time.
Any questions, please contact us!
EnChroma Customer Support
Email: support@enchroma.co.uk
Phone: +44 (0) 1341 407918
1. To initiate a return, please email support@enchroma.co.uk with the subject “Return Order #UK_____”. We’ll follow up with your email with a return shipping label.
2. Repack items carefully including all components. Be sure glasses are in the original case and include the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and mail to:
EnChroma UK Returns
Order No.________________
PO Box 1588
Woking
Surrey
GU20 5AD
United Kingdom
Currently, we cannot refund any international shipping, duty taxes, and other shipping or import fees. Contact your government agency to explore tax or import fee reimbursement opportunities.
If you’re returning your order from outside of the United Kingdom, please use your local postal service to minimize risk of additional charges and delays in refund processing.
If you choose to use an international shipping service (e.g. UPS, DHL), please be sure to pay all shipping duties and taxes upfront (select “Bill Duties and Taxes to Shipper Option”). If payments are not made upfront, we will be required to hold your returned order until the import fees are billed (which may take up to 120 days). We will issue your refund less any additional import fees billed to us.
4. Once the package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.co.uk.
Unfortunately, exchanges are not available at this time.
Any questions, please contact us!
EnChroma Customer Support
Email: support@enchroma.co.uk